Welcome to Our Frequently Asked Questions
At Lili's Cakesss, we are committed to ensuring your experience with us is as delightful and satisfying as our cakes. We understand questions may arise during the process of selecting and ordering your perfect cake. Therefore, we have compiled a list of the most frequently asked questions to help you quickly find the answers you need.
If your question is not answered here, please do not hesitate to contact us directly. We are here to help make your special occasion truly unforgettable.
1. Is it necessary to pay the full amount of the order in advance?
A: Yes, we require full payment at the time of placing the order to secure your special creation. This allows us to start working on your order with all the highest quality ingredients.
2. Do you offer delivery service in Denver and surrounding areas?
A: Of course! We offer delivery service in Denver and surrounding areas. Please contact us to confirm if your location is within our delivery zone.
3. Do you offer baking workshops?
A: Yes, we occasionally offer workshops for those interested in learning the art of baking. Stay tuned to our website and social media announcements for upcoming dates.
4. Can I place an order for the next day?
A: Due to the time and care we dedicate to each creation, we do not accept orders for the next day. We recommend placing your order at least 1 week in advance.
5. Can I fully customize my order?
A: Absolutely. We love creating cakes that reflect your wishes and vision. Contact us to discuss your ideas and how we can make them a reality.
6. Do you have options for special diets?
A: Yes, we offer options for special diets, including gluten-free, vegan, and sugar-free cakes. Please mention your dietary needs when placing your order.
7. What payment methods do you accept?
A: We accept payments via bank transfer, credit/debit cards, and cash (for in-store pickups). We will be implementing more options soon.
8. How can I ensure my order is ready for a specific date?
A: When placing your order, clearly specify the desired pickup or delivery date. We will confirm this date with you and ensure your order is ready on time.
9. What happens if I need to cancel my order?
A: We understand that unforeseen circumstances can arise. We accept cancellations up to 48 hours before the agreed delivery date for a full refund. Cancellations after this period may be subject to a cancellation fee.
10. Do you offer tastings for large events like weddings?
A: Yes, we offer tasting sessions for large events. It's a great opportunity to try our flavors and discuss personalized details for your event. Contact us to schedule a tasting.
